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Estate Management is a vital part of the Housing Management service. The Association aims to ensure that tenants enjoy a clean tidy and peaceful environment.

The Association will seek to:

  • Ensure that estate management services are planned, effectively budgeted for and managed to a high standard
  • Ensure that sufficient staff resources are provided for estate management services
  • Ensure that the common areas for which the Association have responsibility are regularly checked and maintained to the highest possible standard
  • React promptly and act upon in relation to estate management problems including complaints from tenants, for example about service quality or neglect by tenants
  • Maintain appropriate estate management records covering each house, common area and any other building or area of land in the Association ownership
  • Co-operate wherever possible with other relevant organisations in order to maintain and enhance the quality of the local environment

The Estate Management service includes:

  • Carrying out initial 6 week visit after the tenant has moved into their new home
  • Carrying out weekly estate inspections
  • Providing advice and assistance to tenants on services which enhance the local community, such as initiatives to reduce crime and environmental improvement
  • Liaising with tenant groups and working in neighbourhoods to ensure sustainability of tenancies and neighbourhoods
  • Liaising with local authorities and partner agencies working in our neighbourhood

If you would like to contact the Housing Services Staff regarding an Estate Management issue, please contact the office 0141-634-6473 or info@craigdaleha.co.uk