Skip to Main Content

Rent Payment
In this section you will be able to find what different options are available for paying your rent and where you can pay it.

The Importance of Rent
The payment of rent is essential for both yourself and for Craigdale Housing Association. Rent is used to pay for services such as repairs. If you do not pay rent you are breaking one of the main conditions of your tenancy agreement. Non-payment of rent will result in action being taken against you.

Paying Your Rent

Your rent is due monthly in advance by the last day of every month. If you prefer to pay weekly, fortnightly or 4 weekly, you can do so, but please contact your Housing Services Officer to confirm this arrangement.

Online Payment from your Bank Account
You can make payment by making an on line transfer of your rent money from your bank account to our bank account.
Our bank details are:

SORTCODE: 80-09-51

The transfer should include a note of your unique tenancy reference number so that we can identify that it was you who paid. If you are not sure about how to do this, please contact the Office on 0141 634 6473, leave a message and one of our Housing Services Officers will call you back.

By Direct Debit
Many tenants will find this is the easiest and most convenient method of payment. It automatically takes the payment from your bank or building society account. Setting up your direct debit is quick and simple and the Direct Debit Guarantee protects against any incorrect payments and ensures that any incorrect payments are refunded if a mistake is made. Please contact the office on 0141-634-6473 and we can set this up over the telephone, it’s quick and easy.

At Any Post Office
You can pay your rent at any Post Office or Sub-Post Office in the United Kingdom. You can either pay by cash or cheque. Just present your swipe card with your chosen payment method to the cashier. You make cheques payable to ‘Post Office Counters Ltd’. You will be issued with a receipt which you should keep as proof of payment.

At Any Paypoint Outlet
You can pay your rent at any outlet which has a ‘PayPoint’ notice. Give your swipe card to the assistant with your cash. Some outlets will also accept cheques. You will be issued with a receipt which you should keep as proof of payment. You can search for a payment outlet online at

Allpay Internet Payments
You can make secure online payments at any time at - You will need your Payment Reference Number (PRN) from your Allpay card and also your bank card handy.

Calling Allpay

You can phone Allpay on 0844 557 8320. This is a straightforward automated telephone system that takes you through every step of the payment process. You will need your Payment Reference Number (PRN) from your Allpay card and also your bank card to make this payment.

Allpay Mobile App
The Allpay Mobile App is available on both Apple and Android devices. This secure app can easily be set up with your bank card to make payments on a regular basis after a simple registration process. You will also need your Allpay card number to hand for your Payment Reference Number (PRN).

By Debit Card over the phone
You can contact and pay your rent this way. You will need to have both your debit card and Swipe card handy when you phone (0844 557 8321).

If you don’t have an Allpay card, please contact the Office immediately and we will get one ordered for you. You should receive it through the post within about a week.