The Association recognises that there may be instances where repairs are carried out at the instruction of the tenant and are the responsibility of the tenant. These will be classed as Rechargeable Repairs and will include the following:
• When the repair is normally the responsibility of CHA, but there has been accidental or deliberate damage by the tenant, any member of the tenant’s household or a visitor to the house.
• If we carry out a repair that we later find out is not the responsibility of CHA e.g. repairs to tenants’ alterations.
• Visits by our contractor to carry out an annual gas safety inspection when the tenant has not provided access for two previously agreed appointments and CHA has incurred a charge.
• Damage caused by the tenant, a member of their household or a visitor, identified at the End of Tenancy Inspection resulting in repairs required before the house can be re-let.
• Wilful damage of acts of vandalism caused by a tenant, a member of their household or a visitor that has not been reported to the police.
• Repair carried out by CHA at the tenant’s request, for example replacing lost or broken keys.
• Making good the house following improvement/alterations carried out by the tenant without CHA’s approval or not to an acceptable standard.
• When the tenant issues CHA’s staff with an access date or time and fails to keep this and CHA has incurred a charge.
• Where a tenant forces entry or instructs a third-party to force entry to CHA property, the tenant will be responsible for making good any damage caused during this operation and all costs incurred in replacing the door/ locks etc. will be recharged to the tenant.